Their service people at 153 & Shallowford are very helpful!
This a great team of professionals and I trust them with all of my cars repair and maintenance needs.
**UPDATE: Mr. Erwin contacted us immediately to correct the situation. It takes a lot to admit when you are wrong or have made a mistake and want to make it right. Mr. Erwin did just that. We had the car at the service center the next morning and Trevor had a part order within an hour of dropping it off. He apologized for them dropping the ball oncustomer service and said there was no excuse. I understand that mistakes happen. They didn't have to correct this at all seeing as the money had already been exchanged, but they cared enough about their business and us as customers to fix it. ***
We found a car online with this dealership and went knowing we wanted to purchase. We already had funds, but knew it would difficult as we were waiting on personal check and did not have a local branch for our bank. We told the sales person this upfront and asked what the easiest way to pay would be. They asked what our loan rate was and said they could beat it easily. The next day we received a call with a 2% higher rate loan approval and quickly declined. After that, communication was some of the worst I have experienced from a place of business. It took two days to get an answer from the finance manager and our poor sales guy doing his best to make things happen. We got a cashier's check, bought the car as is and was told when we signed the papers that we were given a limited 3,000 mile warranty. We purchased on a Friday, within a week I noticed the heat did not work in the 2016 car. We called and were instructed to bring it in Monday morning. Dropped the car off and were told we should have taken it to the service center. My husband drove the car to the service center and WALKED back to the dealership since no one thought to remedy the miscommunication with an offer to drive him back. They have kept the car most of the day before being told the 3,000 mile warranty was apparently a fictionalized promise and they will do nothing. So if you do purchase a car here just be aware that you will be entirely responsible for any thing and everything. We have learned our lesson. I'm just hoping to spare some one else.... More
My husband and I had a great experience here! Randy helped us and made the process smooth and painless! Friendly, knowledgeable and NOT pushy at all. Highly recommend.
Great no haggle deal on our new Hummer with Jace Grasshopper Flat Saturday. The best car buying experience my family has ever had. To be able to cut up and laugh while purchasing a vehicle was so much better than the normal haggling. Thanks again. We would definitely drive from Bama to buy again.
Welcome To Mtn View @ 153
Choose Mtn View @ 153 for the finest selection of like-new pre-owned vehicles in Chattanooga, TN. Our beautiful family-owned dealership is home to a variety of used cars, trucks and SUVs from all the leading brands, including Nissan, Kia, Honda, Audi, Jeep, Toyota and RAM. Our entire inventory is changed every 3-4 weeks so we can provide you with the most variety! We scour the region looking for the finest models for our showroom and every vehicle must pass a rigorous multi-point inspection before we even consider adding it to our inventory. Every vehicle we sell has been carefully detailed, comes with a complimentary CarFax report and is priced low from the start. Be sure to ask about our great financing options! We work with over 35 lenders and can help you get the auto loan you need, even if you have poor credit.
In addition to our large inventory, Mtn View @ 153 is also home to a state-of-the-art service department where our award-winning team can help with anything your vehicle might need. From maintenance to repair, our team does it all! We invite you to explore all that we have to offer with a visit to our Chattanooga, TN dealership today. Or browse our complete inventory online, 24/7! Please don’t hesitate to contact us with any questions you might have along the way.
